FAQ / Frequently Asked Questions

What is the difference between the new Coziya air mattress and an air mattress that could be found on the market?

Coziya is an innovative and transportable inflatable mattress, ideal for everyday adventures. With compact dimensions of 27x10cm in its packaging, 200x700x10cm when inflated and a light weight of only 850g , it is easy to store and transport . The quick pump integrated into the bottom of the mattress allows for quick and easy inflation in just a few seconds.

The ergonomic design of our Coziya air mattress provides excellent support for your back and head, with a solid structure and a built-in pillow for added comfort . The mattress is made of high-quality 40D nylon with a double layer of TPU , which ensures great softness and a long service life . The materials used are also waterproof, breathable and wear-resistant , for easy cleaning and long-term use .

In addition to its comfort, versatility and portability, the Coziya air mattress also offers the possibility of assembling several mattresses thanks to its connecting clips on the sides, to form a double bed or even larger. It is perfect for camping trips, travel, adventures, evenings with friends and much more. To learn more about the features and benefits of Coziya, visit our product page.

What are the shipping times for your products?

Our commitment to customer satisfaction is a priority for us at COZIYA. That is why we are proud to announce that due to high demand for our coziya air mattress, we are working hard to process orders quickly and efficiently . We guarantee to process your order within 1-24 hours, so you can receive your product as quickly as possible. We understand the importance of having your product in your hands as soon as possible, which is why we have implemented a fast shipping system, guaranteeing delivery within 5-8 business days. We are always here to answer your questions or concerns and provide you with updates on the progress of your order. We are confident that you will be completely satisfied with your purchase from COZIYA.

When and where to use Coziya?

Coziya is the versatile air mattress that will meet all your needs, no matter the circumstances. It is the ideal mattress for going on a trip because it is compact and easy to store in a suitcase. No more nights sleeping on an uncomfortable chair or sofa at the end of a night out, or getting behind the wheel after drinking alcohol. The Coziya air mattress is also perfect for camping trips with your friends or partner thanks to the integrated clips on the sides to create a double mattress or more. It can also be used for a lunch break nap at your workplace, for days at the beach, for picnics, barbecues, campfires and much more.

Where do you ship?

We are delighted to announce that our Coziya air mattress is currently available in France, Belgium, Monaco, Spain, Switzerland, Italy and Canada. We are working hard to expand our geographical reach and offer our products to a wider audience. We are currently developing an international delivery system to allow our customers to receive our products wherever they are in the world. We are proud to be able to provide superior service to our current customers while continuing to expand our reach to meet the needs of our ever-growing customer base.

Is Coziya difficult to store or use?

The Coziya air mattress is an innovative solution for those who love simplicity and convenience. With a built-in quick pump, you can easily inflate it in less than 1 minute and deflate it in no time thanks to its deflation valve. No more spending hours struggling to set up or store your mattress. The process is simple, quick and easy. In addition, its compact and lightweight design allows you to take it with you wherever you go without taking up too much space. Enjoy cozy comfort anywhere, without sacrificing your time or comfort.

Why is Coziya such a versatile mattress and what is its versatility?

If you want to know more about the many features and benefits of our Coziya inflatable mattress, I invite you to visit our website. There you will find a home page with 3 articles dedicated to its use, which will allow you to discover all the tips to get the most out of this ingenious product. If you are looking for more technical information, such as dimensions, materials used and characteristics, you can find them on the Coziya product page. Do not hesitate to explore our site to learn more about our innovative and easy-to-use mattress.

Do you provide product tracking/tracing information?

We will endeavour to provide you with the most up-to-date information and resolve any potential issues you may encounter. You can also track your order with your tracking number using the "Track My Package" section on our website. Please do not hesitate to contact us if you have any questions or concerns, we are here to help and are committed to responding to your requests as soon as possible.

I received a damaged item. What can I do?

We are very sorry to hear that you have received a damaged item. To help us process your replacement request efficiently, please send us a clear photo of the item in question to the email address: contact@coziya.fr . We will do our best to send you a similar replacement item as soon as possible. If you have any further questions or concerns, please do not hesitate to contact us, we are here to help.

I still haven't received my order. What's taking so long?

We are sorry for the delay in delivery of your order. Sometimes international shipments can take longer than expected. However, you can track your order in real time using the tracking number. If you need further assistance in locating your package or would like information on the status of your delivery, please feel free to contact us by email at contact@coziya.fr . We are here to help you and resolve any issues you may encounter.

Do you have a refund policy?

We understand that online shopping can sometimes cause problems and we do our best to provide a quick and efficient solution to our customers. If you are having trouble with your order and would like to request a refund, we can help. We provide refunds within 30 days of the purchase date, as long as the conditions of our refund policy are met. For more information on refunds or to request a refund, please see our refund policy.

What is the warranty on the Coziya inflatable mattress?

We are proud to offer you a quality product that meets your needs, even in everyday life. Convinced of the quality of COZIYA, we offer a 6-month warranty covering manufacturing defects and material issues, with an additional 1-year and 6-month extension for inflation pump issues. We are confident that Coziya is the inflatable mattress that will accompany you everywhere over time. (For more details, see our refund conditions)

  • FAQ / Frequently Asked Questions

  • Toutes les questions par rapport au matelas gonflable coziya

  • What is the difference between the Coziya air mattress and a classic air mattress?

  • To quickly clarify what sets our Coziya air mattress apart from the regular air mattresses available on the market, we would like to point out that simply calling it an " air mattress " does not do it justice. With its cutting-edge features and materials, it will truly be your adventure companion, ready to accompany you everywhere! Whether it's for a simple picnic, admiring a sunset, swimming in the sea, an excursion in snowy mountains or trekking, Coziya is here for you!

    Our Coziya mattress is not just a practical accessory ; it is an innovative and transportable solution that will never disappoint you. In addition to its exceptional comfort and robustness , it is also waterproof (and yes, although it can be used as a raft, crossing the Atlantic is not recommended!). With its integrated pump , its pillow , its clips to assemble several mattresses, and its ability to adjust in various positions to become a sofa, it offers much more than you can imagine. To discover more, click here.

  • Coziya's R-value

  • The Coziya air mattress is an ideal choice for anyone who enjoys spending time outdoors, no matter the season. With an R-value of 4 , it offers superior thermal insulation .

  • Where are the packages shipped from?

  • We are proud to inform you that we ship all orders from our warehouses located in France in Marly-la-ville. As a local company, we are committed to providing our customers with quality service and fast and reliable delivery.

    We also have a warehouse in Guangzhou, which allows us to deliver orders quickly and reliably to countries outside the European Union. This warehouse is also useful for serving our customers in France or other EU countries when we encounter a stock shortage in our main warehouse in Marly-la-ville. In such cases, we inform our customers at checkout that delivery times will be 4 to 6 days instead of the usual 48 hours.

  • What are the shipping times for your products?

  • At COZIYA, we are committed to satisfying our customers by processing their orders quickly and efficiently . We guarantee to process your order within 24 to 48 hours , followed by fast delivery within 48 to 72 business hours for Europe (Outside Europe, delivery times are announced during checkout). We are also available to answer all your questions and concerns, and provide you with updates on the progress of your order. We are confident that you will be completely satisfied with your purchase from COZIYA.

  • Where do you ship?

  • We are delighted to announce that our Coziya air mattress is now available in all countries around the world. We have been working tirelessly to expand our geographical reach and offer our products to a wider audience. Thanks to our international delivery system, we are able to deliver our products worldwide.

  • Is Coziya difficult to store or use?

  • Thanks to the deflation valve located at the top right of your Coziya inflatable mattress , you can deflate it in a few seconds and store it immediately , all in less than a minute. If you want to see how easy it is to store our mattress, do not hesitate to consult our tutorial by clicking here.

  • The dimensions of Coziya?

  • Coziya is easy to carry in your backpack or travel bag. The dimensions in its stuff sack are 28x10cm , making it compact and easy to store. Once inflated, the mattress offers a comfortable surface area of ​​200 x 70 x 10cm . These generous dimensions ensure space to stretch out and relax , while being compact enough to be used in a tent or tight camping space.

  • How much does the Coziya mattress weigh?

  • The weight of our inflatable mattress is 950g, it East justified by the double layer of TPU used in its design, as well as the waterproof treatment applied to the materials. These features ensure exceptional durability and use on all surfaces , as well as waterproofing in water .

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  • Do you provide parcel tracking/tracing information?

  • We are here to provide you with up-to-date information and resolve any issues that may arise. You can track your order on our site through the " Track My Package " section and by using your tracking number sent in the shipping confirmation email. Please feel free to contact us with any questions or concerns, we promise to respond quickly.

  • I still haven't received my order. What's taking so long?

  • We are sorry for the delay in delivery of your order. Sometimes international shipments can take longer than expected. However, you can track your order in real time using the tracking number. If you need further assistance in locating your package or would like information on the status of your delivery, please do not hesitate to contact us by email at: contact@coziya.fr .

    We are here to help you and resolve any issues you may encounter.

  • Do you have a refund policy?

  • We are here to help you find a quick and efficient solution. If you wish to request a refund for your order, we can grant you a refund within 30 days of receipt of the product, provided that the conditions of our refund policy are respected. For more information or to request a refund, consult our refund policy on our site or send us an email to contact@coziya.fr

  • What is the warranty on the Coziya inflatable mattress?

  • We pride ourselves on offering you a quality product that meets your daily needs. We offer a 6-month warranty covering manufacturing defects and material issues, with a 1-year and 6-month extension for issues related to the inflation pump. Coziya is the inflatable mattress that will accompany you everywhere over time.

  • How to clean the Coziya inflatable mattress?

  • To clean your Coziya inflatable mattress, we recommend washing in warm water with a little mild soap.

    Avoid using harsh cleaners or detergents as they may damage the 40D nylon fabric.

    Then wipe it with a dry cloth and let it dry completely before storing it away. With proper care, your air mattress will stay clean and comfortable for many years to come.

  • What is the maximum weight capacity of Coziya?

  • The maximum weight capacity of Coziya is 210kg . However, for those who require a higher weight capacity, Coziya can be assembled with the clips on the sides to increase the maximum weight capacity. This allows multiple Coziya mattresses to be connected to create a larger and more sturdy sleeping surface.

  • Is the Coziya mattress noisy when turning over during the night?

  • Your coziya mattress will not make noise when you move during the night. Thanks to its soft and pleasant to the touch 40D nylon fabric, Coziya remains silent even when you move. You will be able to enjoy a comfortable and uninterrupted night's sleep, to wake up rested and in great shape.

  • Is it possible to install your Coziya inflatable mattress on any surface?

  • Coziya has a double layer TPU structure that gives it great resistance , allowing it to be installed on all surfaces . Whether on sand, earth, grass, water or gravel, the Coziya mattress will adapt to offer you a peaceful night or rest.
    However, even though it is durable, it is important to be careful of all the elements that could potentially puncture it. Thorns, splinters, spikes, very sharp stones, very sharp rocks, and other sharp objects can damage the mattress. That is why it is recommended to exercise caution and ensure that the area where you install your mattress is free from these hazards.

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