Welcome to our refund policies. Do you want to return your order or let us know about a possible manufacturing problem? No worries! First of all, you can still take a look at our FAQ ? Maybe you will find the answer to your question and this could avoid a potential return.

MANUFACTURING DEFECT WARRANTY:

6 Month Limited Warranty:

Our 6-month limited warranty covers manufacturing defects and material issues. If a manufacturing defect or material issue is found during the warranty period, we will repair or replace the product free of charge.

1 year and 6 months warranty extension for inflation pump related issues:

We also offer 1 year and 6 months extended warranty for inflation pump related issues. If any inflation pump related issue is found during the warranty period, we will repair or replace the pump for free.

This warranty does not cover damage caused by misuse or abuse of the product. It also does not apply to damage caused by accidents, fires, floods or other natural events beyond our control. To benefit from this warranty, please contact us at the following email address: contact@coziya.fr and provide proof of purchase. The shipping costs for sending the product under warranty are the responsibility of the customer. This warranty gives you specific legal rights.

MATTRESS MAINTENANCE

We would like to inform you that in accordance with our refund policy, we are unable to refund mattresses that have undergone excessive use in the sun or prolonged use in water.

It is important to note that our Coziya mattresses are designed with a 40D nylon fabric covering, which is not suitable for prolonged use in water. We therefore recommend limiting the use of the mattress in water to a maximum of 1 hour. In case you do not plan to use your Coziya mattress, it is advisable to leave it in the shade to avoid the formation of air bubbles due to the heat.

We would like to remind you that this policy aims to ensure the durability and quality of our products. We therefore invite you to take these recommendations into consideration in order to fully enjoy your Coziya mattress. Please also note that salt is corrosive. Therefore, please clean or rinse your mattress thoroughly after use in sea water. To remove any stains on your mattress, you can use hot water with a little soap. Avoid any chemicals that could potentially damage the material.

If you have any additional questions or concerns, please do not hesitate to contact us. Our customer service team will be happy to assist you.

RETURNS

Our policy lasts 30 days. If more than 30 days have gone by since you received your order, unfortunately we cannot offer a refund or exchange.

If you wish to return your order to us for a refund, here are the conditions:

To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in its original packaging.

The return of certain types of goods is not permitted. For example, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items that are not eligible for return:
* Gift cards
* Downloadable software
* Certain health and personal care products
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
* Any item not in its original condition, is damaged or missing parts for any reason not due to our error.

- To complete your return, we require a receipt or proof of purchase.
In some cases, only partial refunds are granted: (if applicable)

- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.
If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited, within a few days.

Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have completed all these steps and you still have not received your refund, contact us at the following address: contact@coziya.fr

Exchanges (if applicable)

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email at contact@coziya.fr

Gifts :
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to them and they will find out about your return.

Shipping :

To return your product, you must send it to the following postal address: 

DIFSHAPE COZIYA
9 avenue of the turrets of charlin
Apartment 133
33700, Mérignac, FRANCE / coziya.shop@gmail.com

Shipping costs associated with returning your item are your responsibility. They are non-refundable.
Depending on where you live, the time it may take for your exchanged product to arrive, may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your shipment. We don’t guarantee that we will receive your returned item.

Do not hesitate to contact us if you have any doubts, our customer service remains open from Monday to Saturday

LOST PACKAGE

We are pleased to inform you that we offer a refund policy for packages that are reported as lost by the shipping service. We understand that the security of your shipments is important to you, and we take this responsibility very seriously.

If you find that your package has not been delivered and is considered lost by the shipping service, please contact us immediately. We will review your case and if we confirm that your package was lost in transit, we will issue you a full refund.

PACKAGE INDICATED AS DELIVERED BUT NOT RECEIVED

If you notice on the tracking of your order that it is indicated as delivered, but your package is unfortunately not in your mailbox, we are aware of your situation and we are ready to help you by providing you with all the available information on your order. Please note that we cannot be held responsible for this kind of problem.

In this case, it is possible that this situation is due to a tracking error, in which case your order will arrive very soon. It is also possible that the delivery person left your package somewhere other than your mailbox, or that there was a delivery error. We advise you to contact the caretaker of your building or your neighbors to check if your package was delivered to another address.

You can also contact the delivery service that delivered your order directly. Normally, an email has been sent to you to inform you that your package has been delivered, so you can contact them via this communication.

We regret to inform you that we are unfortunately unable to refund this type of incident, as we do not have the necessary supporting documents to issue a refund. We thank you for your understanding and we remain at your disposal for any further questions or information regarding your order.

Thank you for your trust, we look forward to continuing to serve you!

The COZIYA team