Article 1: General

These general delivery conditions apply to all orders placed on the Coziya.fr website. By placing an order, the customer acknowledges having read these conditions and having accepted them.

Article 2: Processing of Orders

Order processing is generally carried out within 24/48 hours (excluding Sundays) following order confirmation, subject to product availability.

Article 3: Delivery Methods

We usually offer three delivery methods:

a. Standard Delivery: With an estimated delivery time of 48 to 72 hours.
b. Express Delivery: With an estimated delivery time of 24 hours.
c. Mondial Relay delivery: With an estimated delivery time of 3 to 5 days.

During the period from April 01st to May 25th, you may have noticed during your checkout that our delivery time is currently estimated at 2-5 days. This extension is due to the shipping of all orders from our international warehouse in Canton. We are waiting for our warehouses to be restocked in vibrant colors from Mary-la-Ville, France, to be able to offer our 3 fast delivery methods again 🇫🇷.

These times are given as an indication and may vary depending on the carrier.

Article 4: Free Delivery

Free delivery is offered for all orders of €0 or more and is only applicable in the following countries: France, Germany, Benelux, Spain, Monaco, Portugal and the United Kingdom.

Article 5: Liability in the Event of Delay

Coziya is committed to preparing and delivering your order to the carrier within the promised time frame. However, once the package is in the hands of the carrier, Coziya no longer exercises control over the delivery process and cannot be held responsible for any delays or incidents that may occur. While we apologize for any inconvenience this may cause, guaranteeing delivery on a specific date or time is beyond our control. Additionally, if the package cannot be delivered due to mailbox constraints or the need for hand delivery, Coziya cannot ensure completion of the delivery under these specific conditions. We encourage you to provide clear delivery instructions when ordering to facilitate a smooth delivery process.

Article 6: Customs and Taxes

Orders shipped outside the EU may be subject to customs fees and taxes, for which the customer is solely responsible.

Article 7: Refund Policy

For any questions regarding refunds, customers are invited to consult our refund policy available on our website.

Article 8: Modifications to the Delivery Conditions

Coziya reserves the right to modify these general delivery conditions at any time. Customers are therefore invited to consult them regularly.

Article 9: Contact and Customer Service

For any questions or complaints regarding delivery, please contact our customer service via the means made available on our website or the following email address: contact@coziya.fr

The Site is published and operated by the company: DIFSHAPE registered under SIRET number: 952 136 182 00013, whose head office is located at: 98 allée fontaine de Valescure, Saint-Raphaël, 83700, France