FAQ / Frequently Asked Questions

What is the difference between the new Coziya air mattress and an air mattress that could be found on the market?

Coziya is an innovative and transportable inflatable mattress, ideal for everyday adventures. With compact dimensions of 27x10cm in its packaging, 200x700x10cm when inflated and a light weight of only 850g , it is easy to store and transport . The quick pump integrated into the bottom of the mattress allows for quick and easy inflation in just a few seconds.

The ergonomic design of our Coziya air mattress provides excellent support for your back and head, with a solid structure and a built-in pillow for added comfort . The mattress is made of high-quality 40D nylon with a double layer of TPU , which ensures great softness and a long service life . The materials used are also waterproof, breathable and wear-resistant , for easy cleaning and long-term use .

In addition to its comfort, versatility and portability, the Coziya air mattress also offers the possibility of assembling several mattresses thanks to its connecting clips on the sides, to form a double bed or even larger. It is perfect for camping trips, travel, adventures, evenings with friends and much more. To learn more about the features and benefits of Coziya, visit our product page.

What are the shipping times for your products?

Our commitment to customer satisfaction is a priority for us at COZIYA. That is why we are proud to announce that due to high demand for our coziya air mattress, we are working hard to process orders quickly and efficiently . We guarantee to process your order within 1-24 hours, so you can receive your product as quickly as possible. We understand the importance of having your product in your hands as soon as possible, which is why we have implemented a fast shipping system, guaranteeing delivery within 5-8 business days. We are always here to answer your questions or concerns and provide you with updates on the progress of your order. We are confident that you will be completely satisfied with your purchase from COZIYA.

When and where to use Coziya?

Coziya is the versatile air mattress that will meet all your needs, no matter the circumstances. It is the ideal mattress for going on a trip because it is compact and easy to store in a suitcase. No more nights sleeping on an uncomfortable chair or sofa at the end of a night out, or getting behind the wheel after drinking alcohol. The Coziya air mattress is also perfect for camping trips with your friends or partner thanks to the integrated clips on the sides to create a double mattress or more. It can also be used for a lunch break nap at your workplace, for days at the beach, for picnics, barbecues, campfires and much more.

Where do you ship?

We are delighted to announce that our Coziya air mattress is currently available in France, Belgium, Monaco, Spain, Switzerland, Italy and Canada. We are working hard to expand our geographical reach and offer our products to a wider audience. We are currently developing an international delivery system to allow our customers to receive our products wherever they are in the world. We are proud to be able to provide superior service to our current customers while continuing to expand our reach to meet the needs of our ever-growing customer base.

Is Coziya difficult to store or use?

The Coziya air mattress is an innovative solution for those who love simplicity and convenience. With a built-in quick pump, you can easily inflate it in less than 1 minute and deflate it in no time thanks to its deflation valve. No more spending hours struggling to set up or store your mattress. The process is simple, quick and easy. In addition, its compact and lightweight design allows you to take it with you wherever you go without taking up too much space. Enjoy cozy comfort anywhere, without sacrificing your time or comfort.

Why is Coziya such a versatile mattress and what is its versatility?

If you want to know more about the many features and benefits of our Coziya inflatable mattress, I invite you to visit our website. There you will find a home page with 3 articles dedicated to its use, which will allow you to discover all the tips to get the most out of this ingenious product. If you are looking for more technical information, such as dimensions, materials used and characteristics, you can find them on the Coziya product page. Do not hesitate to explore our site to learn more about our innovative and easy-to-use mattress.

Do you provide product tracking/tracing information?

We will endeavour to provide you with the most up-to-date information and resolve any potential issues you may encounter. You can also track your order with your tracking number using the "Track My Package" section on our website. Please do not hesitate to contact us if you have any questions or concerns, we are here to help and are committed to responding to your requests as soon as possible.

I received a damaged item. What can I do?

We are very sorry to hear that you have received a damaged item. To help us process your replacement request efficiently, please send us a clear photo of the item in question to the email address: contact@coziya.fr . We will do our best to send you a similar replacement item as soon as possible. If you have any further questions or concerns, please do not hesitate to contact us, we are here to help.

I still haven't received my order. What's taking so long?

We are sorry for the delay in delivery of your order. Sometimes international shipments can take longer than expected. However, you can track your order in real time using the tracking number. If you need further assistance in locating your package or would like information on the status of your delivery, please feel free to contact us by email at contact@coziya.fr . We are here to help you and resolve any issues you may encounter.

Do you have a refund policy?

We understand that online shopping can sometimes cause problems and we do our best to provide a quick and efficient solution to our customers. If you are having trouble with your order and would like to request a refund, we can help. We provide refunds within 30 days of the purchase date, as long as the conditions of our refund policy are met. For more information on refunds or to request a refund, please see our refund policy.

What is the warranty on the Coziya inflatable mattress?

We are proud to offer you a quality product that meets your needs, even in everyday life. Convinced of the quality of COZIYA, we offer a 6-month warranty covering manufacturing defects and material issues, with an additional 1-year and 6-month extension for inflation pump issues. We are confident that Coziya is the inflatable mattress that will accompany you everywhere over time. (For more details, see our refund conditions)

  • FAQ / Frequently Asked Questions

  • Toutes les questions par rapport au matelas gonflable coziya

  • What's the difference between a Coziya air mattress and a regular air mattress?

  • To briefly clarify why our Coziya air mattress stands out from regular air mattresses on the market, we would like to point out that calling it a simple "air mattress" doesn't do it justice. Designed with cutting-edge features and premium materials, it’s a true adventure companion, ready to follow you everywhere! Be it a simple picnic, sunset watching, swimming in the sea, a snowy excursion in the mountains or trekking, Coziya has got your back!

    Coziya goes beyond practicality, offering a portable, innovative solution built for comfort, durability, and versatility that will never fall short. It's waterproof (although not Atlantic-crossing approved even if it can be used as a raft!), with a built-in pump, pillow, clips to connect several mattresses, and adjustable in various positions to even convert into a sofa. It offers much more than you can imagine. To discover more, click here.

  • What is Coziya's R-value?

  • The Coziya air mattress is an ideal choice for anyone who enjoys spending time outdoors, no matter the season. With an R-value of 4, it offers superior thermal insulation.

  • Where are the packages shipped from?

  • We are proud to inform you that we ship all orders from our warehouses located in France in Marly-la-ville. As a local company, we are committed to providing our customers with quality service and fast and reliable delivery.

    We also have a warehouse in Guangzhou, which allows us to deliver orders quickly and reliably to countries outside the European Union. This warehouse is also useful for serving our customers in France or other EU countries when we encounter a stock shortage in our main warehouse in Marly-la-ville. In such cases, we inform our customers at checkout that delivery times will be 4 to 6 days instead of the usual 48 hours.

  • How long does product delivery take?

  • At COZIYA, customer satisfaction is our top priority. That's why we ensure your order is processed quickly and efficiently within 24 to 48 hours, followed by speedy delivery within 48 to 72 business hours across Europe (delivery times outside Europe are clearly displayed at checkout). We are also available to answer all your questions and concerns, and provide updates on your order's status. We are confident that you will be completely satisfied with your COZIYA purchase.

  • Where can you ship orders to?

  • We are delighted to announce that our Coziya air mattress is now available in all countries around the world. We have been working tirelessly to expand our geographical reach and offer our products to a wider audience. Thanks to our international delivery system, we are able to deliver our products worldwide.

  • Is Coziya difficult to store or use?

  • Thanks to the deflation valve located at the top right of your Coziya air mattress, you can deflate it in a few seconds and store it immediately, all in less than a minute. If you want to see how easy it is to store our mattress, simply check out our tutorial by clicking here.

  • What are the dimensions of a Coziya?

  • Coziya is easy to carry in your backpack or travel bag. The dimensions in its storage bag are 28x10cm, making it compact and easy to store. Once inflated, the mattress offers a comfortable surface area of ​​200 x 70 x 10cm. These ample dimensions ensure space to stretch out and relax, while being compact enough to be used in a tent or tight camping space.

  • How much does a Coziya mattress weigh?

  • Weighing just 950g, the Coziya air mattress owes its lightweight yet robust design to a double layer of TPU and a waterproof material treatment. These features ensure exceptional durability and use on all surfaces, as well as waterproof use in water.

  • suivre_son_colis_matelas_gonflable

  • Do you provide parcel tracking/tracing information?

  • We are here to provide you with up-to-date information and resolve any issues that may arise. You can track your order on our site through the "Track My Package" section and by using your tracking number sent in the shipping confirmation email. Please feel free to contact us with any questions or concerns, we promise to respond quickly.

  • I still haven't received my order. What's taking so long?

  • We apologize for the delay in the delivery of your order. Occasionaly, international shipments may take longer than expected. However, you can track your order in real time using the provided tracking number. If you need further assistance in locating your package or would like information on the status of your delivery, please do not hesitate to contact us by email at: contact@coziya.fr.

    We are here to help you and resolve any issues you may encounter.

  • Do you have a refund policy?

  • We are here to help you find a quick and efficient solution. If you wish to request a refund for your order, we offer a refund within 30 days of receiving the product, as long as our refund policy conditions are met. For more information or to request a refund, consult our refund policy on our site or send us an email to contact@coziya.fr

  • What warranty comes with a Coziya air mattress?

  • We take pride in offering a quality product that suits your daily needs. We offer a 6-month warranty covering manufacturing defects and material issues, with a 1-year and 6-month extension for issues related to the built-in pump. Coziya is built to accompany you on all your adventures for the long haul.

  • How can I clean my Coziya air mattress?

  • To clean your Coziya air mattress, we recommend washing it in warm water with a hint of soft soap.

    Avoid using harsh cleaners or detergents as they may damage the 40D nylon fabric.

    Then wipe it with a dry cloth and let it dry completely before storing it away. With proper care, your air mattress will stay clean and comfortable for many years to come.

  • What is the maximum weight capacity of a Coziya?

  • The maximum weight capacity of Coziya is 210kg. However, for those who require a higher weight capacity, Coziya can be assembled with the clips on the sides. This allows multiple Coziya mattresses to be connected to create a larger and more sturdy sleeping surface.

  • Is the Coziya mattress noisy when you turn over during the night?

  • Your coziya mattress will not make noise when you move during the night. Thanks to its soft and smooth 40D nylon fabric, Coziya remains silent even when you move. You will be able to enjoy a comfortable and uninterrupted night's sleep, to wake up rested and feeling great.

  • Is it possible to install your Coziya air mattress on any surface?

  • The Coziya mattress features a durable double-layer TPU structure, ensuring it can be used on any surface, from sand and grass to water and gravel. It adapts to offer you a peaceful night or rest.
    However, even though it is sturdy, it is important to be careful with any the element that could puncture it. Thorns, splinters, spikes, very sharp stones, very sharp rocks, and other sharp objects can damage the mattress. For the best experience, always check the area with caution before setting up your mattress to ensure it’s free from such hazards.

    • Discover COZIYA